WeatherPromise
July 2023–Present
Parametric travel insurance · weatherpromise.com
Product Design · UX Writing · Design Systems · Design Ops
A travel insurance product that pays out automatically when it rains.
WeatherPromise sells weather guarantees for travelers. If it rains more than a set threshold during your trip, you get an automatic payout. NASA and JAXA satellite data decides. You never file a claim.
I joined when the team was small and the product was still finding its shape. Since then we've raised a $12.8M Series A, launched in the US and EU, and signed partnerships with Marriott, VRBO, HomeToGo, and JetBlue Vacations. I've been part of it from the start. I design what customers actually see and use, and I built the systems that let a tiny design team keep up with that pace.
Product
Dashboard · Purchase journey · Partner landing pages · D2C page
Communication
Transactional emails · Lifecycle flows · Payout notifications · Localization across 12 languages
Systems & Ops
Design repository · Tolgee–Figma integration · Component library · CS documentation · Opportunity–Solution Tree
Post-Purchase Experience
Most of my work lives in what happens after someone buys a weather guarantee. They need to understand what they're covered for, follow their trip day by day, and know exactly what happens if it rains. If this part is confusing, people don't trust the product. They write to support. They leave bad reviews. Getting this right is the whole game.
Purchase confirmed. Trip in progress. Payout issued.
Problem:
People couldn't tell whether their trip qualified for a payout, how the rules worked, or what was going to happen next. The dashboard showed weather data but never explained what it meant for them. This created confused expectations and a lot of unnecessary support tickets.
What I did:
I redesigned the dashboard from the ground up. Rethought the information architecture so every trip state tells a clear story. Rewrote every label, status line, and explanation. Built a component system around the new structure and set up localization with Tolgee across 8 European markets.
Dashboard redesign. No payout scenario.
The trickiest piece was the daily weather breakdown. Raw rain data doesn't mean anything to most people. I had to turn hourly precipitation readings into something a traveler can actually understand: did it rain enough today? Why or why not? What does that mean for my payout? Each day now shows exactly what happened, whether the threshold was crossed, and why. No guessing.
Result:
A dashboard that answers questions before people ask them. Users can follow their trip, understand how payouts work, and know what's coming next. We launched it as the biggest product update to date.
Dashboard redesign. Daily view graphs.
Emails
Communication · Migration · i18n
Problem:
Our emails had grown without a plan. Inconsistent design, unclear copy, no shared structure. As we expanded to more markets and languages, it started showing.
What I did:
I designed a unified email system from scratch. Transactional, lifecycle, reminders. Modular templates that adapt to context: purchase confirmation, pre-trip reminder, daily rain update, payout notification. I handled the full migration from Brevo to Insider, including template build in the editor. Wrote the initial copy for every flow. Coordinated translations with freelancers across 8 markets.
Result:
Every email now says the right thing at the right time in the right language. People know what they bought, when their trip starts, and whether they're getting paid.
Pre-trip. In progress. Payout. All six states.
Partner Integrations
Partner Widgets & Landing Pages
When travelers book on VRBO, HomeToGo, or Marriott, they can add WeatherPromise right there in the flow. I designed that end to end. Booking-flow widgets, partner-specific policy pages, refund logic adapted to each context, UI patterns that feel native to each partner's environment.
Purchase Page
Conversion · D2C
Iterated on the purchase journey over multiple rounds. Pushed conversion up to 10% for partner-referred traffic. Designed and launched our own D2C page where people can learn about the product and buy directly. Live in the US and EU.
The rest of my work at WeatherPromise lives in the systems that keep everything running.
Systems & Documentation
I built a Design Repository in Notion that maps every product touchpoint to its current live design. Self-initiated. As we scaled, the team needed a reliable way to find the latest version of anything — this gave them that. I also set up an Opportunity–Solution Tree based on Teresa Torres' framework to centralize product ideas and connect them to the problems they solve. Helped the COO and Head of Support build a scalable CS documentation structure in Notion.
